Ultimate Life Span Instructions to Return
We're very sorry our product didn't meet your needs. We are happy to issue you a refund per our 365 day money back guarantee. Please follow the return instructions below.
1. Which product are you returning?______________________________________
2. How many containers of each are you returning?______________________________________
3. Indicate your Order ID: (OR2-_________ ). (This is located on the packing slip that came in your package).
4. What is the lot number of each item you are returning? (the lot# is stamped on the bottom or side of the bottle near the expiration date). lot/batch#_________________
5. Specify or Circle your Reason for Return: ____________
- 1 - didn’t work as expected
- 2 - changed mind
- 3 - adverse reaction (specify) ______________
- 4 - damaged
- 5 - expired
- 6 - wrong product received
- 7 - exchange flavor
6. Print and Include this page INSIDE the box you ship back to us.
7. Ship your return package back via your local postal service, UPS or FedEx, or other shipping company of your choice. Make sure to ask for a tracking number.
* The fee for return shipping must be paid by the customer.
Ship to:
Ultimate Lifespan LLC
Attn: Returns Processing
1200 Worldwide Blvd.
Hebron, Ky 41048
Note: To receive an expedited refund, send an email to support@ultimatelifespan.com and include:
- Name on order
- Order ID
- Item & quantity returned
- Lot/batch number of each container
- Return tracking number
- Reason for return (see #5 above).
We apologize that we are unable to refund non-Amazon orders back to a credit card after 60 days from order date. If 60 days has passed, please contact us with details on how you'd like to obtain your refund.
If you have questions about this process, we are always here to help! Please give us a call between 9:00am – 4:00pm Eastern Time at 1-800-690-0844
or outside the U.S. at +1-307-222-6721. We are also available 24/7 via email at support@ultimatelifespan.com.